Email deliverability problems to Windows Live users
In recent months, we have found that emails sent to @hotmail, @live and @outlook are not being delivered properly.
We have confirmed that the problem lies with how Microsoft is handling their spam filtering; all emails sent from our servers to @hotmail, @live and @outlook email users are being sent properly and our mail logs show that the emails are being received by Microsoft’s servers.
While Microsoft relies on various authentication filters to determine if an email is spam or not, all of our servers meet their criteria – all email services include the use of SPF Validation, Sender ID Validation and DKIM (1024-bit keys) signatures.
We have also been fielding reports of non-customers having this problem so we are confident that this problem is not related to our mail servers’ reputation or standing.
The Solution?
We have found that @hotmail, @live, @outlook, @mts.net or @mymts.net email accounts will recognize and accept emails sent from an email address listed as a contact.
If you are trying to contact us from an @hotmail, @live, @outlook, @mts.net or @mymts.net email account, you must first save our email address as a valid contact for our responses to make it to your inbox.
Download this file and open it up on your computer or mobile device. Having this contact listed in your email program will ensure that you will receive our responses.
